Cabot Credit Management lands three awards for its outstanding legal firm, its debt purchasing business and for the way it works with vulnerable customers

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Triple Win at Industry Awards

30 October 2019  – Cabot Credit Management, one of the largest credit management service providers in Europe, has won three awards at the Collections and Customer Service Awards 2019 – Debt Purchaser of the Year and Best Vulnerable Customer Support – Strategy  - with Cabot Financial and – Best Legal Service Provider - with Mortimer Clarke Solicitors.

The professional industry judge’s comments on these wins reflect the company’s ethos which is to ensure the customer is always at the heart of its business.  When commenting on the Best Vulnerable Customer Support - Strategy award they said: “Cabot Credit Management wowed the judges with a holistic approach to vulnerability. The business combined colleague welfare, consumer education, colleague training, awareness and technology to respond quickly to customers”.

And for the Best Legal Service Provider of the year win said: “Mortimer Clarke has shown that combining innovative customer feedback tools, with strong conduct and compliance management, is a winning combination”.

This event marked the 14th anniversary for the CCS awards which took place in Manchester on Wednesday 16th October. It was the first year these were combined with the Utilities and Telecoms Awards. Over 50 companies were short listed, with 30 companies entering across 13 categories.

Derek Usher, Managing Director, UK Debt Purchase, Cabot Financial, said: “We are delighted to have numerous winning entries in another industry event this year and these accomplishments yet again demonstrate how we follow through with our commitment to ensuring the customer is at the heart of everything we do. Vulnerable customers continue to be a focus for us and we are becoming a leading force in this arena across the spectrum. Mortimer Clarke has excelled with three wins this year alone for its high standards in the way it operates its legal practices. We are also delighted to be recognised as the debt purchaser of the year which shows our professionalism is apparent throughout the business.”


To hear one of our champions on vulnerability speaking on a podcast please click the link below:

Vulnerability Podcast


Or for other information or photos, please contact:

Becky Cimelli PR Manager, Cabot Credit Management
Tel: +44 (0) 7780 495082
Email: [email protected]

Note to editors

Cabot Credit Management ( is one of the largest credit management services providers in Europe and the market leader in the UK and Ireland, based on expected future gross cash collections. Cabot provides a range of credit management services across a broad client base that includes some of the largest credit providers in Europe.  These services include debt servicing offerings such as early stage collections, business process outsourcing, contingent collections, trace services and litigation activities Cabot has credit management experience across a range of both credit providers (including consumer finance, telecommunications companies, retailers, utilities companies and government agencies) and asset classes (including secured consumer debt, small and medium‑sized enterprise debt, and high‑value accounts).

Between Cabot’s inception in 1998 to 30 June 2019, it has invested a combined total of £2.7 billion in the acquisition of over £27.6 billion in face value of purchased loan portfolios and has received £3.4 billion in cumulative collections from purchased loan portfolios. As at 31 June 2019, Cabot’s 120‑month estimated remaining collections was £2.7 billion, and Cabot’s 180-month estimated remaining collections was £3.1 billion.   

With 21 years of debt purchase and debt servicing experience, Cabot was one of the first companies to engage in the credit management services market in the United Kingdom. In March 2016, Cabot became the first large credit management service company in the United Kingdom to be authorised by the FCA, and in May 2017 Cabot became the first credit management service company in Ireland to be authorised by the Central Bank of Ireland. Cabot has won numerous industry accolades over the years including debt purchaser of the year, best legal services provider, and best vulnerable customer support - strategy at the Collections and Customer Services awards held recently in Manchester in October 2019.

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