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Awards, Accreditations & Memberships

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Memberships & Accreditations

 

The Institute of Customer Service

The independent, professional membership body for customer service 

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Credit services association

The UK trade association for the debt collection and debt purchase industry 

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Great Place to Work

Great Place to Work is the global authority on workplace culture. They’ve been listening to employee voices for over 40 years, to determine what makes a truly great place to work.


Through their employee surveys and For All™ methodology, Certification™ and our Best Workplaces™ lists, they recognise what organisations are doing right and help them to continually improve.

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Awards

2020

Credit Awards 2020

Cabot Financial for Best Company to work for - Service Provider 

For the first time Cabot Financial have won this award in recognition of its impressive track record and strong evidence of success.

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Credit and Collections Technology Awards 2020

Cabot Financial & CallMiner for Contact Centre Solution

Cabot Financial & CallMiner were thrilled to receive this award after submitting a joint entry, in recognition of the excellent solution using real time technology and constant assessment of customer satisfaction and outcomes. 

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Collection & Customer Service Awards 2020

Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider 

For two years in a row MCS have been recognised for its innovation and advanced technology to support improvements to its operations.

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To read more about the awards please click here

 

2019

 

Collection & Customer Service Awards 2019

Cabot Financial for Best Vulnerable Customer Support - Strategy 

Cabot Financial wowed the judges with a "holistic approach to vulnerability. The business combined colleague welfare, consumer education, colleague training, awareness and technology to respond quickly to customers".

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Collection & Customer Service Awards 2019

Cabot Financial for Debt Purchaser of the year

Cabot Financial are delighted to be recognised as the debt purchaser of the year which shows the professionalism throughout the business.

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Collection & Customer Service Awards 2019

Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider 

MCS have shown combining innovative customer feedback tools, with strong conduct and compliance management, is a winning combination.

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To read more about the awards please click here

 

Credit Awards 2019

Cabot Financial for Best Vulnerable Customer Strategy provider

Cabot Financial has made innovative use of real-time speech analytics to identify vulnerable customers. 

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Credit Awards 2019

Mortimer Clarke Solicitors (MCS) for Law Firm of the Year

“In a hotly-contested category, Mortimer Clarke demonstrated strong evidence of use of technology and improved KPIs.”

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UK Customer Satisfaction Awards 2019 

Cabot Financial for Employee Engagement Strategy 

Cabot Financial have been recognised for demonstrating an employee engagement strategy that has led to an improvement in performance and customer satisfaction.

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To read more about the awards please click here