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Awards, Accreditations & Memberships

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Memberships & Accreditations

 

The Institute of Customer Service

The independent, professional membership body for customer service 

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Credit services association

The UK trade association for the debt collection and debt purchase industry 

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Great Place to Work

Great Place to Work is the global authority on workplace culture. They’ve been listening to employee voices for over 40 years, to determine what makes a truly great place to work.


Through their employee surveys and For All™ methodology, Certification™ and our Best Workplaces™ lists, they recognise what organisations are doing right and help them to continually improve.

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Awards

2024

Institute of Customer Service Customer Satisfaction Awards 2024

Cabot Financial -  Customer Commitment Award – Business-to-Consumer 

 

Recognition that we have differentiated ourselves through a well communicated customer commitment and shown clear evidence of our customer-oriented culture and consistent commitment to customer service excellence

 

2023

 

Collections and Customer Service Awards 2023

Mortimer Clarke Solicitors - Best Legal Services Provider of the Year

 

Further Recognition of the strength of Mortimer Clarke's offering over an extended period of time. 

 

Credit Awards 2023

Mortimer Clarke Solicitors - Law firm of the year

 

Further Recognition of the strength of Mortimer Clarke's offering over an extended period of time. 

 

Cabot Financial - Outstanding Conduct in Collections

 

Recognition of our strong customer focus and the culture that drives it

 

 

2021

Credit Services Association awards 2021

Cabot Financial & CallMiner for Contact Centre Solution - Innovation Award

Cabot Financial & CallMiner were thrilled to receive three awards after in recognition of the excellent solution using real time technology and constant assessment of customer satisfaction and outcomes. 

 

Collections and Customer Awards 2021

Cabot Financial & CallMiner for Contact Centre Solution - Best Use of Technology

 

Institute of Customer Service Awards 2021

Cabot Financial & CallMiner for Contact Centre Solution - Best Application of Technology

To read more about the awards please click here

 

Credit Awards 2021

Mortimer Clarke Solicitors - Law firm of the year

 

 

Lending Awards 2021

Mortimer Clarke Solicitors - Best Legal and Advisory Service

Further recognition of our impressive track record and strong evidence of success.

 

 

 

 

 

2020

Credit Awards 2020

Cabot Financial for Best Company to work for - Service Provider 

For the first time Cabot Financial have won this award in recognition of its impressive track record and strong evidence of success.

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Credit and Collections Technology Awards 2020

Cabot Financial & CallMiner for Contact Centre Solution

Cabot Financial & CallMiner were thrilled to receive this award after submitting a joint entry, in recognition of the excellent solution using real time technology and constant assessment of customer satisfaction and outcomes. 

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Collection & Customer Service Awards 2020

Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider 

For two years in a row MCS have been recognised for its innovation and advanced technology to support improvements to its operations.

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To read more about the awards please click here

 

2019

 

Collection & Customer Service Awards 2019

Cabot Financial for Best Vulnerable Customer Support - Strategy 

Cabot Financial wowed the judges with a "holistic approach to vulnerability. The business combined colleague welfare, consumer education, colleague training, awareness and technology to respond quickly to customers".

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Collection & Customer Service Awards 2019

Cabot Financial for Debt Purchaser of the year

Cabot Financial are delighted to be recognised as the debt purchaser of the year which shows the professionalism throughout the business.

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Collection & Customer Service Awards 2019

Mortimer Clarke Solicitors (MCS) for Best Legal Services Provider 

MCS have shown combining innovative customer feedback tools, with strong conduct and compliance management, is a winning combination.

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To read more about the awards please click here

 

Credit Awards 2019

Cabot Financial for Best Vulnerable Customer Strategy provider

Cabot Financial has made innovative use of real-time speech analytics to identify vulnerable customers. 

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Credit Awards 2019

Mortimer Clarke Solicitors (MCS) for Law Firm of the Year

“In a hotly-contested category, Mortimer Clarke demonstrated strong evidence of use of technology and improved KPIs.”

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UK Customer Satisfaction Awards 2019 

Cabot Financial for Employee Engagement Strategy 

Cabot Financial have been recognised for demonstrating an employee engagement strategy that has led to an improvement in performance and customer satisfaction.

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To read more about the awards please click here