Cabot colleagues recognised across industry events

2025 has been a year of extensive recognition for colleagues across the Cabot Credit Management group. Without our people, we don’t have a business and to see our colleagues consistently recognised at industry leading events has been a real pleasure. We’ve taken a look back at what made our people stand out and why their contribution meant industry bodies felt them worthy of appreciation.

We start with our Cabot Financial team and our Head of Service Delivery Nick Fogarty who were finalists at the Institute of Customer Service UK Customer Satisfaction Awards 2025. The team were nominated in the Customer Focus (Large enterprise) category which recognises “a company that employs over 250 people and has placed the customer at the centre of its operations and strategies”. Nick was shortlisted for the Customer Service Strategic Leadership prize which is for someone who has demonstrated “exceptional leadership and vision in the field of customer strategy, serving as an inspiration to others”.

Whilst they didn’t walk away winners, we couldn’t be prouder of their efforts for our customers and colleagues. The operational improvements we’ve made in our Debt Purchase business have led to better outcomes for our customers and improved results for our business. It’s been a huge amount of work and for it to be recognised by the Institute of Customer Service clearly indicates we have people at the heart of what we do.

We were then thrilled that our Cabot Financial team took home the Business Innovation Award at the Credit Services Association awards.

This award celebrates "high levels of creativity, adaptability, and inventiveness in the ever-changing work environment, delivering genuine innovation... with positive outcomes in areas such as improved processes, customer service, efficiency, and cost-saving".
The award is a huge validation of the work our dedicated team put in each day and we can't thank them enough for everything they do to support our customers and colleagues.

We were delighted our colleagues from Mortimer Clarke Solicitors won Best Legal Services Provider at the Credit Strategy Collections and Vulnerability Awards.

The award is the latest recognition of the consistent work our colleagues do handling some of the toughest situations customers can face with respect and clarity.

The team continue to bring considerable effort and expertise every day. External recognition is always a great indication of the work we are doing making a difference and we couldn't be prouder of how the team conduct themselves.

We finished the year at the Credit Strategy Women and Diversity in Credit Awards.

We were really pleased to see Elaine Siddell of Cabot Financial awarded the Team Player of the Year for her efforts on our Worthing Site. Elaine was also nominated in the Lifetime Achievement Award category. The Team Player of the Year goes to “an individual from one of the 9 protected characteristics who has made an exceptional contribution to their team, demonstrating collaboration, dedication, and a commitment to fostering an inclusive and supportive work environment. Their efforts will have had a significant impact on their team and/or the wider organisation and driving success”. For Elaine to come out on top in this very competitive category shows the impact she and the team are having in Worthing on a regular basis. Here’s what the judges had to say on Elaine’s contribution.

We had three other finalists at the event. In the Business Leader of the Year category - Rosie Duplessis, Mortimer Clarke Solicitors, Innovation & Transformation of the Year - Service provider - Laura Alvarez, Mortimer Clarke Solicitors and Team Leader of the Year - Service provider - Louise Humphreys, Mortimer Clarke Solicitors. Whilst Rosie, Laura and Louise didn’t come away with a trophy, the quality of the work in their nominations was recognised by the judging panel and we are very proud of them.

This volume of consistent recognition is a testament to our people and the impact they are having. Thank you to every colleague in our Operations who support our customers each day and everyone in our support teams that enables them to do their jobs. Your work makes a real difference and people across our industry can see that.